Shipping policy
SHIPPING POLICY
Last updated: October 17, 2026
At Stay Strong we aim to make shipping clear and transparent.
Order processing
All orders are processed within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. Once your order is processed, you'll receive a shipping confirmation email.
Delivery times
Estimated delivery is 7 to 9 business days within the United States and Europe. Other destinations in South America and elsewhere may vary depending on the country.
These are estimates and may vary due to external factors such as:
- Customs processing
- Carrier delays
- High demand periods
- Conditions outside our control
International shipping
We ship internationally. Please note that orders may be subject to customs inspections or delays.
Shipping costs
We offer free standard shipping worldwide on all orders.
Order tracking
Once your order ships, you'll receive a tracking number by email. Tracking can take a few days to update in the carrier's system.
Shipping address
It is the customer's responsibility to provide a correct and complete shipping address. Stay Strong is not responsible for orders delivered to an incorrect address provided by the customer.
Delays or issues
If your order hasn't arrived within the estimated window, contact us at staystrong@use.startmail.com. We'll look into it and get back to you as soon as possible.
Lost orders
If the carrier confirms an order has been lost, we'll send a replacement or issue a refund, whichever applies.
Customs and taxes
For international orders, duties, taxes or import fees may apply depending on the destination country. These costs are the customer's responsibility and are not included in the product price.
Acceptance of this policy
By placing an order on our website, you accept this Shipping Policy.